EJF Speaking Engagement at Banner Health in Phoenix

On behalf of the Emily Jerry Foundation, I had the incredible privilege of spending a few days at Banner Health in Phoenix last week, where I had the opportunity to share insights on High Reliability Organization (HRO) principles and the collective pursuit of zero preventable harm. The experience was truly inspiring!

The in-depth conversations I had with the pharmacy, nursing, and CMO teams before and after my presentations were both thought-provoking and very meaningful. It was evident in every discussion, just how deeply committed Banner Health’s entire team is to patient and medication safety. Their passion and unwavering dedication to driving significant, safety-focused change across their vast network of hospitals left a profound impression on me.

Reflecting on my own journey and the loss of my daughter Emily in 2006, I am reminded of the crucial impact proactive organizations like Banner Health have. By prioritizing the modification of core systems, processes, and protocols, they are setting a remarkable standard in preventing tragedies and improving patient outcomes. Though we may never be able to quantify the full extent of errors averted, the difference their vital work is making is significant and is ultimately saving countless lives!

Again, a heartfelt thank you to Mary Manning, PharmD, MBA, BCPS and Kristine S. for making this very productive and wonderful visit possible. I look forward to seeing the lasting impact of Banner Health’s commitment to cultivating a true Culture of Safety at all their facilities and supporting them on this important journey.